1. Information We Collect

To provide our Messaging Services, we collect and process information you provide directly to us or that is generated through your use of our services. This may include:

• Contact Information: Guest names, phone numbers, and email addresses provided for the purpose of receiving messages.
• Reservation/Waitlist Details: Information related to your reservations, waitlist entries, or other interactions requiring messaging, such as date, time, party size, table assignments, and special requests.
• Messaging Metadata: Details about the messages sent, including timestamps, delivery status, and interaction data (e.g., whether a link was clicked).
• Service Preferences: Any preferences you set regarding communication channels or types of notifications.

2. How We Use Your Information

We use the collected information solely for the purpose of operating and improving our Messaging Services, including:

• Service Delivery: To send essential notifications related to your reservations, waitlist status, table readiness, cancellations, or other service-related updates.
• Communication: To respond to your inquiries, provide customer support, and send transactional messages.
• Personalization: To tailor messages (e.g., feedback requests, special offers) based on your past interactions and preferences, where you have consented to such communications.
• Improvement: To analyze message effectiveness, track delivery rates, and enhance the overall quality and reliability of our Messaging Services.
• Security & Compliance: To prevent fraud, ensure the security of our services, and comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

• Service Providers: We may engage third-party service providers (e.g., SMS gateways, email platforms) to facilitate our Messaging Services. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

5. Your Choices and Rights

• Opt-Out: You can opt-out of receiving promotional or marketing messages by following the unsubscribe instructions included in those messages. You may not be able to opt-out of essential service-related communications.
• Access & Correction: You may have the right to access and update your personal information. Please contact us to exercise these rights.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website or through other appropriate communication channels.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our restaurant management system.